Accessibility Statement for Richmond Upon Thames House Clearance

This Accessibility Statement explains how Richmond Upon Thames House Clearance and associated house clearance services in the Richmond area work to meet inclusive access standards. We are committed to making our online information and physical services usable by as many people as possible, including people with disabilities. This statement outlines our approach to accessibility, the standards we aim to follow, and how you can make an accessibility request.

We design our content to conform to WCAG 2.1 AA compliance where practical and appropriate for the Richmond-Upon-Thames house clearance sector. Our aim is to ensure that pages, documents and service information are perceivable, operable, understandable and robust for a wide range of people. Where technical or legacy constraints exist we provide alternatives or support options to ensure access.

Key features of our commitment include a focus on screen-reader support, robust keyboard navigation and clear content structure for house clearance in Richmond Upon Thames. The information below describes specific accessibility measures and how we test and monitor accessibility across the service.

We implement semantic HTML, ARIA where necessary, and consistent heading structure so that assistive technologies such as screen readers can navigate content efficiently. Our content authors follow accessible writing practices: short paragraphs, descriptive headings, and alternative text for imagery in our client-facing materials related to Richmond clearance services.

To help people who rely on keyboards, our online booking and enquiry processes are tested to ensure full keyboard navigation is possible without a mouse. Focus indicators are visible and logical, skip-links are provided where appropriate, and interactive controls are reachable using standard keyboard conventions.

We also run accessibility checks using automated tools and manual testing with assistive technologies. In addition to automated scans, we complete manual reviews for complex pages to verify screen-reader support, focus order, and interactive element labelling for items like booking forms and service detail pages for Richmond upon Thames house clearance.

We maintain a list of known accessibility limitations. Where a page or resource does not meet our target standards, we provide clear alternatives and offer assistance. For example, if a document or image cannot be made fully accessible in a timely way, we will provide the essential information in another accessible format upon request.

What we ask of users:

• Report accessibility barriers you encounter while using our resources.
• Tell us the format you need to access the information (e.g. large print, audio, plain text).
• Provide details about the specific content or service you were trying to use.

When you make an accessibility request related to Richmond clearance services, our accessibility team will acknowledge it and seek to provide a reasonable solution. We aim to respond to requests promptly and to provide an expected timeframe for resolution. We will explain what alternatives are available and, where appropriate, make immediate temporary arrangements to meet your needs.

If you have further questions about accessibility for Richmond-Upon-Thames house clearance services, or if you would like to make an accessibility request, please contact our accessibility team using the contact channels provided by this organisation. We will not include direct contact details in this statement but we will ensure your request receives a timely and helpful response.

We review this statement periodically and update it to reflect changes in technology, standards and our services. Our goal is continuous improvement in meeting accessibility needs across Richmond house clearance and related client interactions.

Last reviewed: This statement is reviewed at regular intervals to reflect updates to accessibility practices and to address service changes affecting Richmond Upon Thames house clearance. We welcome reasonable accessibility requests and will work with users to deliver inclusive, practical solutions.